Your Privacy Matters at zeet16

1 Information We Collect

When you interact with the zeet16 platform — whether by registering an account, placing a bet, making a deposit, contacting support, or simply browsing — we may collect certain categories of personal information. The specific data we collect depends on the nature of your interaction with us. Below is a comprehensive overview of the categories of information zeet16 may collect and the circumstances in which we collect them.

We do not knowingly collect sensitive personal data beyond what is required for identity verification and responsible gaming compliance. We do not collect biometric data unless expressly required for a specific verification process to which you have consented.

2 How We Use Your Data

zeet16 processes your personal information for clearly defined and legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The primary purposes for which we process your data are set out below:

• Account management: To create, maintain, and administer your zeet16 player account, including verifying your identity and age, managing your login credentials, and updating your account settings.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records associated with your account.
• Service delivery: To provide you with access to our full range of games and betting markets, including cricket betting, live casino, slots, and Jackpot Bingo, and to personalise your gaming experience based on your preferences and activity.
• Regulatory compliance: To fulfil our obligations under applicable anti-money laundering (AML) requirements, know-your-customer (KYC) standards, and responsible gaming regulations, including age verification and self-exclusion management.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account abuse, collusion, and other prohibited conduct as defined in our Terms & Conditions.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance through our 24/7 English-language support team.
• Marketing communications: To send you promotional offers, bonus notifications, and updates about new games or features — but only where you have opted in to receive such communications. You may withdraw your consent at any time through your account settings.
• Platform improvement: To analyse usage patterns, conduct A/B testing, monitor platform performance, and develop new features that improve the overall user experience for players across Bangladesh.
• Legal obligations: To respond to lawful requests from regulatory authorities, law enforcement agencies, or courts of competent jurisdiction.

Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Where processing is necessary for the performance of a contract (i.e., your account agreement with zeet16), withdrawal of consent may affect our ability to provide certain services to you.

3 Data Sharing & Disclosure

zeet16 treats your personal data with strict confidentiality. We do not sell your data to third parties. However, in order to operate the platform effectively and meet our legal obligations, we may share limited categories of your data with the following types of recipients:

• Payment service providers: We share financial data with your chosen payment provider — such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, or Mastercard — solely to process your deposit and withdrawal transactions. These providers are bound by their own data protection obligations.
• Game content providers: To facilitate gameplay, session data may be shared with our certified game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to authenticate your session and record game outcomes. These providers process data only as instructed by zeet16.
• Identity verification services: Where KYC checks are required, we may share identity documents and personal details with third-party verification service providers. These providers operate under strict data processing agreements with zeet16.
• Fraud prevention and AML screening: We may share data with fraud prevention databases and AML screening services to detect and prevent financial crime. This is a legitimate legal obligation and does not require your separate consent.
• IT and platform infrastructure providers: Hosting, analytics, and security vendors may have limited access to platform data in the course of providing their services. All such vendors are contractually bound to process data only on zeet16's instructions and not for their own purposes.
• Legal and regulatory authorities: We will disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction when required to do so by law, by court order, or in connection with the investigation of a criminal matter.

In the event of a merger, acquisition, or sale of all or a portion of zeet16's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change in data controller by email or via a prominent notice on the zeet16 platform before the transfer takes effect.

4 Cookies & Tracking Technologies

The zeet16 platform uses cookies and similar tracking technologies to ensure the site functions correctly, to remember your preferences, to keep your session active while you are logged in, and to understand how players interact with the platform so we can improve it over time.

A cookie is a small text file placed on your device when you visit a website. Cookies cannot run programs or deliver viruses to your device. The table below summarises the types of cookies used by zeet16:

Strictly necessary cookies are essential to the operation of the platform and are placed automatically. Functional and analytics cookies require your consent. You may adjust your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the zeet16 platform — in particular, disabling strictly necessary cookies will prevent you from remaining logged in to your account.

5 Data Retention

zeet16 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The specific retention periods we apply are set out below:

• Active account data: For the duration of your account's existence on the zeet16 platform, plus a minimum period of five (5) years following account closure to meet our AML and regulatory obligations.
• Financial transaction records: A minimum of seven (7) years from the date of each transaction, in accordance with standard financial record-keeping requirements.
• Identity verification documents: Retained for the period your account is active and for five (5) years after account closure. Originals are deleted; certified copies are retained as required for AML compliance.
• Customer support communications: For three (3) years from the date of the most recent interaction, to allow for dispute resolution and service quality monitoring.
• Technical and usage data: Aggregated and anonymised analytics data may be retained indefinitely. Identifiable usage logs are deleted within thirteen (13) months of collection.
• Marketing preferences: Retained for the duration of your account. Upon account closure, opt-in records are retained for two (2) years as evidence of consent history.

Once a retention period expires, your data will be securely deleted or permanently anonymised so that it can no longer be associated with you as an individual. If you request deletion of your account before the expiry of a mandatory retention period, we will restrict access to your data rather than deleting it, and will delete it automatically when the applicable retention period ends.

6 Data Security Measures

Protecting the personal data of our players is a core operational priority for zeet16. We have implemented a layered security framework that combines technical, organisational, and procedural controls to guard against unauthorised access, accidental loss, destruction, or disclosure of your data.

• Encryption in transit: All communications between your browser or app and our servers are encrypted using TLS 1.3 with 256-bit AES encryption. Sensitive fields such as passwords are hashed using bcrypt with a high work factor before storage.
• Encryption at rest: Personal data stored in our databases is encrypted at rest. Encryption keys are managed separately from the data they protect and are rotated on a regular schedule.
• Access controls: Access to production systems and player data is restricted to authorised personnel on a strict need-to-know basis. All staff access is logged and subject to regular audit review. Multi-factor authentication is required for all administrative access.
• Intrusion detection: Our infrastructure is monitored around the clock by automated intrusion detection and prevention systems. Anomalous activity triggers real-time alerts to our security team.
• Penetration testing: We conduct regular independent penetration testing of our platform to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a confirmed data breach affecting your personal information, zeet16 will notify affected players without undue delay and will take immediate steps to contain, investigate, and remediate the incident.
• Staff training: All zeet16 personnel who handle personal data receive regular data protection training and are bound by confidentiality obligations that survive their employment with zeet16.

7 Your Rights & Choices

As a zeet16 account holder, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and without unnecessary bureaucracy. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 72 hours and aim to resolve it within 30 calendar days.

• Right of access: You have the right to request a copy of the personal data zeet16 holds about you, along with information about how it is being processed. We will provide this in a clear, structured format at no cost.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. For minor corrections (e.g., updating your contact number), you can make changes directly through your account settings.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. Note that this right is subject to our mandatory data retention obligations described in Section 5.
• Right to restriction of processing: In certain circumstances — for example, where you contest the accuracy of data we hold, or where processing is unlawful but you prefer restriction to deletion — you may request that we limit how we use your data.
• Right to data portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format (e.g., JSON or CSV) so that you can transfer it to another service provider.
• Right to object: You have the right to object to processing of your personal data where it is based on our legitimate interests, including profiling for marketing purposes. Where you object to direct marketing, we will stop processing your data for that purpose immediately.
• Right to withdraw consent: Where we process your data on the basis of your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Right not to be subject to automated decision-making: zeet16 does not make decisions about your account that produce significant legal effects using solely automated processing without any human review. Where automated checks are used (e.g., fraud screening), a qualified member of staff reviews flagged cases before any action is taken.

If you are unsatisfied with our response to a data rights request, you have the right to escalate your complaint. We encourage you to contact us first so we can resolve the matter directly; however, you may also raise a concern with the appropriate data protection authority in your jurisdiction.

8 Policy Updates & Contact

zeet16 reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our data processing practices, applicable regulations, platform features, or business operations. When we make material changes to this Policy, we will notify you by sending an email to the address associated with your account or by displaying a prominent notice on the zeet16 platform at least fourteen (14) calendar days before the changes come into effect.

The "Effective Date" displayed at the top of this page indicates when the current version of the Privacy Policy came into force. We recommend reviewing this Policy periodically so you remain informed about how zeet16 protects your data. Your continued use of the platform after the effective date of any updated version of this Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way zeet16 handles your personal data, please contact our dedicated support team using the details below. We are available 24 hours a day, 7 days a week, and our team responds in English.

Data enquiries contact:
Platform: zeet16.app
Email (plain text — not a link): [email protected]
Subject line for data requests: "Privacy Policy Enquiry"
Response time: Within 72 hours (typically faster during Bangladesh Standard Time business hours, UTC+6)

zeet16 is committed to resolving all data-related queries fairly and efficiently. We value the trust that our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every corner of Bangladesh place in us, and we take our responsibility as custodians of your personal information seriously.